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Rivo360 EOC Structures & Workflows

Source: NIMS 3rd Ed (FEMA)

Emergency Operations Center

Vertical-Specific EOC Structures,
Incident Types & Workflows

Each vertical has a tailored ICS-based EOC structure, 20+ curated incident types relevant to their industry, detailed response workflows with role assignments, and specific data collection requirements — all designed for Rivo360's AI-powered emergency management platform.

Healthcare

Hospitals, clinics, and healthcare systems (100–500 employees)

5
EOC Groups
33
Roles
21
Incident Types

ICS Type 3 Structure for Healthcare Organization

Designed for mid-size healthcare organizations (100–500 employees). Follows ICS principles for effective incident management, tailored to clinical and patient safety priorities.

Overall EOC management, objectives, communication, and safety oversight.

EOC Director
1 staffNIMS 3rd Ed
  • Oversee all EOC activities and staff
  • Set EOC objectives and priorities
  • Coordinate with senior officials and stakeholders
  • Ensure dissemination of accurate information
Public Information Officer (PIO)
1 staffNIMS 3rd Ed
  • Develop and release public information
  • Coordinate with media and public relations
  • Ensure information is timely and accurate
Safety Officer
1 staffNIMS 3rd Ed
  • Monitor safety conditions and develop safety measures
  • Ensure compliance with health and safety regulations
  • Advise EOC Director on safety issues
CEO / IT Director
1 staffNIMS 3rd Ed
  • Assume command for technology-related incidents
  • Authorize system shutdowns and recovery procedures
  • Coordinate with IT vendors and service providers
  • Make decisions on data breach notifications
Communications Officer
1 staffNIMS 3rd Ed
  • Manage internal and external communications
  • Draft incident notifications and status updates
  • Coordinate with PIO and command staff on messaging
  • Maintain communication logs and records
Incident Commander
1 staffNIMS 3rd Ed
  • Assume overall command of incident response
  • Set incident objectives and priorities
  • Coordinate with all section chiefs and external agencies
  • Authorize resource deployment and expenditures
Legal / PIO
1 staffNIMS 3rd Ed
  • Review all public communications for legal compliance
  • Advise on regulatory notification requirements
  • Coordinate with legal counsel on liability issues
  • Manage media inquiries with legal considerations
Legal Counsel
1 staffNIMS 3rd Ed
  • Provide legal guidance during incident response
  • Advise on regulatory compliance and reporting obligations
  • Review contracts and liability implications
  • Coordinate with insurance providers
Liaison Officer
1 staffNIMS 3rd Ed
  • Coordinate with external agencies and organizations
  • Manage mutual aid agreements and requests
  • Interface with NGOs, vendors, and partner organizations
  • Facilitate inter-agency communication
Medical Officer
1 staffNIMS 3rd Ed
  • Oversee medical response and first aid operations
  • Coordinate with local EMS and hospitals
  • Monitor personnel health and exposure levels
  • Authorize medical evacuations and treatments
PIO
1 staffNIMS 3rd Ed
  • Develop and release public information statements
  • Coordinate with media and public relations
  • Ensure information is timely, accurate, and approved
  • Monitor social media and public sentiment

Source: NIMS 3rd Ed